IMPLEMENTASI SISTEM MANAJEMEN TI UNTUK OPTIMALISASI OPERASIONAL PERUSAHAAN GOLF DAN CLUB HOUSE

Abstract

This article reports an IT management system implementation carried out during a five-month internship as IT Support at a golf and country club company (PT. Sukapraja Estetika Padang Golf). Amid the digital transformation trend in the hospitality and sports industry, the company faced manual, fragmented processes and limited data integration across departments. Using a participatory single-case approach, the activity covered network infrastructure maintenance, database management (income clearance, transaction recap, and cross-checking), and development of a membership service website prototype. Results indicate that data recording became more centralized and traceable, cross-department reporting was simplified, and network reliability improved, described qualitatively rather than through formal quantitative measurement. This activity offers practical lessons on IT service management in a niche hospitality segment and highlights the value of structured university-industry internship collaboration.