IMPLEMENTATION OF FTTH SERVICE INSTALLATION AND CONFIGURATION PROCESS FOR NEW CUSTOMERS AT PT REGYNET DATA SOLUSINDO

Abstract

The demand for stable, high-speed internet access has driven internet service providers to adopt Fiber to the Home (FTTH) technology as a superior solution compared to copper cable and wireless networks. This study aims to describe the installation and configuration process of FTTH services for new customers at PT Regynet Data Solusindo. The study employs a descriptive qualitative approach using direct observation, interviews with technicians, and fieldwork conducted over approximately four months. The results show that the installation process consists of site surveys, fiber-optic cable pulling, splicing and patch cord installation, installation of Optical Network Terminal devices, and service activation and testing, all supported by administrative activities and network infrastructure maintenance. This study concludes that structured FTTH installation procedures improve efficiency and the quality of customer service, as well as provide practical contributions to the development of students’ technical competencies and soft skills in the field of networking and telecommunications.