STRATEGI PENINGKATAN RESPONSIVITAS CUSTOMER SUPPORT DI PT CLOUD HOSTING INDONESIA UNTUK KEPUASAN PELANGGAN

Authors

  • Ika Universitas Nusa Putra Author
  • Kamdan Universitas Nusa Putra Author

DOI:

https://doi.org/10.62335/dpn9xz71

Keywords:

Responsiveness, Customer, Support Custome , Satisfaction, AI Technology, Service Strategy

Abstract

This study aims to analyze strategies for improving the responsiveness of customer support services at PT Cloud Hosting Indonesia to enhance customer satisfaction. Methods include qualitative analysis with data gathered through interviews, observations, and surveys. Results show the effectiveness of implementing AI-based chatbots, structured employee training, and integrated ticketing systems in reducing response times and increasing customer satisfaction. This study provides actionable insights for improving customer support in the cloud hosting industry.

Downloads

Published

2025-01-15

How to Cite

STRATEGI PENINGKATAN RESPONSIVITAS CUSTOMER SUPPORT DI PT CLOUD HOSTING INDONESIA UNTUK KEPUASAN PELANGGAN. (2025). MAJU : Indonesian Journal of Community Empowerment, 2(1), 82-90. https://doi.org/10.62335/dpn9xz71

Most read articles by the same author(s)

1 2 3 4 5 6 7 8 9 10 > >> 

Similar Articles

1-10 of 63

You may also start an advanced similarity search for this article.